Shipping & Returns

• Provide a complete, accurate, and secure delivery address for the transaction.
• Review and confirm the delivery address before completing payment or authorizing shipment.
• Arrange for someone to receive high-value, age-restricted where applicable, or signature-required packages when needed.
• Monitor tracking information and collect delivered or held packages promptly.
• Notify the applicable Locker Owner or seller, and MSL where appropriate, promptly if tracking shows a problem, delivery appears incomplete, or the parcel arrives damaged.
• Follow any reasonable carrier, payment-provider, or MSL instructions required to investigate a delivery issue or claim.

The buyer is responsible for ensuring that the delivery location can safely receive the package and for providing any access instructions reasonably required for delivery.

A buyer should not request shipment to an address outside the approved transaction record unless the change is properly authorized and documented through the applicable transaction process.

Where a transaction requires shipping, the applicable Locker Owner or seller should dispatch the item within the handling period shown in the listing, transaction details, or applicable Shipping Policy. If no handling period is stated, the item should generally be shipped within a reasonable business period after payment or other required transaction confirmation is complete.

• Weekends, statutory holidays, carrier closures, weather, emergencies, or other circumstances outside the seller’s reasonable control may affect dispatch timing.
• If a material delay occurs, the Locker Owner or seller should inform the buyer promptly and provide an updated expected dispatch time where reasonably possible.
• Repeated, unexplained, or unreasonable dispatch delays may result in listing restrictions, transaction review, feature restrictions, or other corrective action where appropriate.

A seller should not mark an item as shipped or provide shipment confirmation until the item has actually been transferred to the carrier or otherwise dispatched through the agreed delivery method.

Packaging must be reasonably appropriate to the item’s type, condition, value, dimensions, fragility, and expected transit conditions.

Cards and Flat Collectibles

• Use sleeves, top loaders, semi-rigid holders, team bags, cardboard support, or equivalent protection appropriate to the item.
• Protect against movement, bending, moisture exposure, surface damage, and crushing during normal transit.
• Where appropriate, secure multiple items so they cannot shift against one another.

Jerseys and Apparel

• Use clean protective wrapping and a suitable weather-resistant outer package.
• Avoid packing methods likely to transfer odour, moisture, ink, adhesive, or other contaminants.
• Fold and protect items in a way reasonably intended to avoid unnecessary creasing, staining, or damage.

Framed, Fragile and High-Value Items

• Use reinforced packaging, adequate cushioning, corner protection, and suitable tracking.
• Insurance and signature confirmation are strongly recommended where appropriate based on value, fragility, destination, or carrier requirements.
• Follow any applicable carrier packaging or declared-value requirements.

MSL does not guarantee the adequacy of any particular packaging method, and responsibility for proper packaging remains with the applicable Locker Owner or seller unless otherwise stated for a specific transaction.

• Shipping charges must be disclosed or reasonably determinable before the buyer commits to the purchase or transaction.
• Locker Owners or sellers must not use shipping charges to disguise part of the item price, marketplace fee, commission, tax, or another unrelated charge.
• If combined shipping is offered, the applicable terms, eligibility, and pricing method should be clear before payment or shipment where reasonably possible.
• Unexpected carrier surcharges, remote-area charges, oversize fees, customs-related charges, or other delivery costs should be disclosed before shipment where reasonably possible.

Unless otherwise stated for a specific transaction, shipping charges are separate from the item price and from any MSL commission or service fee.

Where taxes, duties, brokerage, import charges, or similar amounts apply, responsibility should follow the applicable transaction terms, law, carrier requirements, and any posted MSL policy.

Tracking or other delivery evidence may be required based on the item, value, destination, transaction type, applicable Locker Owner or seller requirements, payment-provider requirements, carrier rules, or current MSL marketplace procedures.

• Any tracking number provided must correspond to the actual package and approved destination for the applicable transaction.
• False, recycled, unrelated, altered, or knowingly misleading tracking information is prohibited.
• Signature confirmation, insurance, or other delivery controls may be required or strongly recommended for selected high-value, fragile, or higher-risk transactions.
• Locker Owners or sellers should retain tracking and delivery records until the transaction and any applicable dispute period are complete.

A carrier status showing “delivered” may be considered relevant evidence of delivery, but it does not automatically resolve every dispute. MSL, the payment provider, carrier, buyer, or seller may need additional evidence depending on the circumstances.

Where tracking is not available or not reasonably appropriate for the agreed delivery method, the parties should retain other reasonable evidence of shipment, transfer, pickup, or delivery.

Any displayed or communicated delivery date is an estimate unless expressly stated otherwise. Actual delivery timing may be affected by carrier performance, weather, labour disruptions, remote or rural destinations, customs or border processing, holidays, address issues, service interruptions, emergencies, or other circumstances outside the reasonable control of MSL, the Locker Owner or seller, or the buyer.

A carrier delay does not automatically make the applicable Locker Owner or seller responsible where the item was properly packaged, accurately addressed, and dispatched within the applicable handling period.

Estimated delivery times do not replace the buyer’s responsibility to monitor tracking and the seller’s responsibility to respond reasonably to shipment concerns.

Where a delay becomes significant, the parties should cooperate with the carrier, payment provider, and MSL where applicable to determine the appropriate next step.

• Review the delivery address and full tracking history.
• Check the property, household members, building office, parcel locker, community mailbox, nearby safe locations, and any carrier delivery notice where applicable.
• Contact the carrier and open a trace, investigation, or missing-package claim where available.
• Notify the applicable Locker Owner or seller and MSL promptly where the transaction was completed through MSL.
• Provide receipts, tracking records, relevant messages, photographs where available, carrier findings, and other reasonable supporting evidence.
• Cooperate with any payment-provider, carrier, insurer, Locker Owner, buyer, or MSL review reasonably required to resolve the matter.

Responsibility for a lost or missing shipment will depend on the applicable transaction terms, law, carrier rules, insurance coverage, payment-provider requirements, MSL policies, delivery evidence, and the circumstances of the shipment.

MSL does not guarantee carrier delivery and does not automatically assume financial responsibility for a lost or missing package unless MSL is specifically responsible under the applicable transaction terms or law.

• Photograph the exterior package before opening where visible damage is present.
• Photograph the shipping label, internal packaging, protective materials, and the damaged item clearly.
• Keep all packaging, labels, inserts, and related materials until the claim, dispute, or review is complete.
• Report the issue promptly and do not repair, alter, wear, use, clean, discard, or otherwise change the item before review unless reasonably necessary to prevent further damage or protect safety.
• Provide any reasonably requested receipts, tracking records, photographs, carrier findings, messages, or other evidence needed to assess the claim.

MSL, the applicable Locker Owner or seller, carrier, insurer, payment provider, or other responsible party may request additional reasonable evidence before determining the appropriate remedy.

Responsibility for transit damage will depend on the packaging used, carrier handling, insurance coverage, delivery evidence, transaction terms, applicable law, payment-provider requirements, and other relevant circumstances.

Subject to the listing, applicable transaction terms, MSL policies, payment-provider requirements, and applicable law, a return may be considered where:

• The wrong item was delivered.
• The item materially differs from the listing, description, photographs, or agreed transaction details.
• An important defect, alteration, repair, condition issue, or other material fact was not disclosed where disclosure was reasonably required.
• The item arrived materially damaged.
• The item is reasonably suspected to be counterfeit, fraudulently altered, stolen, or otherwise unlawfully represented.
• A return is otherwise required by applicable consumer-protection or other law.
• Another return basis is specifically allowed by the applicable Locker Owner’s posted terms or MSL transaction rules.

Return eligibility does not mean a refund is automatically owed before the item, evidence, transaction terms, and applicable responsibilities have been reviewed.

Any return approval may be subject to reasonable instructions regarding timing, packaging, condition, tracking, and the approved return destination.

An applicable Locker Owner or seller is not automatically required to accept a change-of-mind return unless the listing, posted return terms, MSL policy, payment-provider requirements, or applicable law requires or permits it.

Where a change-of-mind return is accepted, the buyer may be responsible for return shipping and the item should generally be returned in substantially the same condition in which it was received, subject to reasonable inspection, handling, and applicable law.

Original shipping charges, return shipping charges, restocking amounts if ever permitted, or other transaction-related costs should only be deducted or withheld where the applicable terms, law, payment-provider rules, or MSL policy allow it.

A change-of-mind return should not be used to avoid responsibility for damage, alteration, substitution, excessive use, or failure to follow approved return instructions.

Subject to applicable law, the applicable listing or transaction terms, and MSL policies, return eligibility may be restricted for:

• Items that have been altered, worn, washed, damaged, repaired, modified, used beyond reasonable inspection, or otherwise materially changed after delivery.
• Sealed, unopened, tamper-evident, or specially packaged items that have been opened where the restriction was clearly disclosed before the transaction and is permitted by law.
• Custom, personalized, made-to-order, or specially modified items where return restrictions were disclosed in advance and are legally permitted.
• Items returned without material components, tags, certificates, authentication documents, original packaging where reasonably required, accessories, or other included parts.
• Items returned outside the applicable return window, unless an extension is required by law or approved under the applicable transaction terms.
• Items that cannot reasonably be accepted for return because doing so would create a safety, hygiene, legal, authenticity, fraud, or material condition concern.

A stated “non-returnable” or “final sale” condition does not override rights or remedies that cannot legally be excluded.

Return restrictions should be clearly disclosed before the buyer commits to the transaction where reasonably possible.

• Open the return or dispute request within the published return period, dispute period, or other applicable deadline.
• State the reason for the request clearly and provide photographs, messages, tracking information, or other reasonable supporting evidence where applicable.
• Do not return the item until return instructions, authorization, or approval are provided where required.
• Use the approved return address and tracked shipping where instructed or reasonably appropriate.
• Package the item securely and return all included components, accessories, certificates, tags, documentation, and other materials that formed part of the transaction.
• Follow any reasonable return instructions relating to packaging, carrier, insurance, signature confirmation, timing, or evidence.

A return sent without required authorization, to an unapproved address, or outside the applicable process may delay or affect the review, subject to applicable law.

Buyers should keep return-shipping receipts, tracking records, and photographs of the packaged return until the matter is fully resolved.

Responsibility for return shipping depends on the reason for the return, the applicable listing or transaction terms, the Locker Owner’s posted return terms, MSL policies, payment-provider requirements, carrier rules, and applicable law.

• The applicable Locker Owner or seller may be responsible for reasonable return shipping where the item was materially not as described, incorrect, counterfeit, damaged because of inadequate packaging, or otherwise subject to a return for which seller responsibility applies.
• The buyer may be responsible for return shipping for permitted change-of-mind returns or other returns where buyer-paid return shipping was clearly disclosed and is permitted by law.

Where responsibility is disputed, the parties may be required to provide photographs, tracking, packaging evidence, listing information, messages, carrier findings, or other reasonable supporting records before return-shipping responsibility is determined.

Return shipping costs should not be inflated or used to recover unrelated fees, commissions, penalties, or other charges.

Where a refund is approved, it will generally be issued after the returned item has been delivered to the approved return destination and reasonably inspected, unless an earlier refund is required by applicable law, payment-provider requirements, transaction terms, or an approved MSL process.

Refunds should normally be returned through the original payment method or another approved payment process. Processing time may depend on the payment provider, financial institution, transaction type, fraud or security review, or other circumstances outside MSL’s or the Locker Owner’s reasonable control.

A refund should not be delayed longer than reasonably necessary once the applicable return conditions and review requirements have been satisfied.

Where shipping charges, return shipping, taxes, duties, discounts, credits, partial adjustments, or other amounts affect the refund calculation, the final amount should follow the applicable transaction terms, law, payment-provider requirements, and MSL policy.

A partial refund or other transaction adjustment may be considered where the buyer and applicable Locker Owner or seller agree, or where the applicable transaction terms, MSL policies, payment-provider requirements, or law permit an adjustment for a documented issue.

Participants should not use partial refunds to pressure another party, avoid a valid return, conceal a serious authenticity or condition issue, or bypass applicable dispute, payment, or marketplace procedures.

Any partial refund should be proportionate to the documented issue and should clearly state whether the adjustment fully resolves the matter or whether any further return, refund, or dispute rights remain.

Where a partial refund is processed through an approved payment system, the adjustment should be documented through that system where reasonably possible.

• Confirm the returned item matches the item originally sold or transferred.
• Check condition, serial numbers, grading numbers, certificates, tags, packaging, accessories, and included components where applicable.
• Compare the returned item with the original listing, photographs, transaction records, and any evidence submitted during the return request.
• Document any material difference with clear photographs and notes.
• Report suspected substitution, buyer-caused damage, missing parts, altered condition, fraud, or return abuse promptly through the applicable dispute or review process.

Inspection should be completed within a reasonable period after delivery of the return so that any refund, adjustment, dispute, or claim is not unnecessarily delayed.

A Locker Owner or seller should not alter, repair, discard, or otherwise materially change the returned item before completing any required evidence review.

• Returning a different item from the one received.
• Removing, replacing, altering, or tampering with tags, labels, certificates, grading identifiers, serial numbers, packaging, accessories, or components.
• Damaging, modifying, or materially changing an item and falsely claiming it arrived that way.
• Using, wearing, consuming, or materially altering an item before attempting to return it as unused or unchanged.
• Submitting knowingly false delivery, damage, authenticity, condition, non-receipt, return, refund, or chargeback claims.
• Providing fabricated, altered, misleading, or incomplete evidence in a return or dispute.
• Repeatedly using return or dispute processes in a manner that reasonably indicates abuse, manipulation, or attempted fraud.

Depending on the seriousness, frequency, available evidence, and risk involved, MSL may restrict marketplace or payment features, suspend a Locker or account, terminate access in serious or repeated cases, preserve relevant records, and refer suspected fraud or misconduct to payment providers, carriers, insurers, service providers, regulators, or law enforcement where reasonably appropriate or legally required.

Where appropriate, a participant may be given an opportunity to provide context or supporting evidence before a final account action is taken, except where immediate protective action is reasonably necessary.

Chargebacks, payment reversals, and other payment disputes are subject to the applicable payment provider’s rules, transaction terms, and law. Buyers, Locker Owners, sellers, and other participants must cooperate with reasonable evidence requests and applicable dispute procedures.

Where permitted, MSL may temporarily hold or restrict affected transaction funds, adjust or recover amounts, restrict payouts or payment features, or take other reasonable account action while a payment dispute is reviewed.

If a chargeback or payment dispute is found to be invalid, abusive, fraudulent, or materially inconsistent with the transaction evidence, MSL may recover applicable amounts or fees where permitted by the transaction terms, payment-provider rules, and law.

A chargeback does not automatically determine which party was at fault, and MSL may consider payment-provider findings together with transaction records, shipping evidence, communications, return evidence, and other relevant information.

Participants should not use chargebacks or payment disputes to bypass a valid return, refund, or dispute process where an approved process is reasonably available, except where the participant is legally entitled to pursue the payment-provider remedy.

Where a transaction dispute cannot be resolved directly, MSL may review relevant listing or Locker information, photographs, messages, tracking records, payment information, carrier findings, return evidence, authentication information, account or transaction history, and other reasonably relevant records.

Subject to the applicable transaction terms, MSL policies, payment-provider requirements, and law, MSL may facilitate communication, request additional evidence, recommend or require reasonable corrective steps within the platform, restrict affected marketplace or payment features, or take other account-related action where appropriate.

MSL’s role in a dispute does not make MSL the buyer, seller, carrier, insurer, authenticator, or guarantor of the transaction unless MSL is specifically identified in that role for the applicable transaction.

Nothing in an MSL review removes or limits rights or remedies that cannot legally be waived, including any rights available through a payment provider, carrier, insurer, regulator, court, or other lawful process.

MSL is initially focused on Canada-wide operation. Where international delivery is later enabled or where a specific transaction permits delivery outside Canada, additional customs, duties, brokerage, import restrictions, destination-country requirements, carrier limits, extended delivery times, and other cross-border conditions may apply.

Unless the applicable listing or transaction terms clearly state otherwise, the buyer is generally responsible for disclosed import duties, taxes, brokerage, customs charges, or similar destination-related amounts, subject to applicable law.

Locker Owners or sellers must accurately describe the package contents, quantity, and declared value where customs or carrier documentation is required, and must not knowingly misstate information to avoid duties, restrictions, insurance requirements, or other legal obligations.

Remote, rural, northern, or otherwise difficult-to-service Canadian destinations may involve longer delivery times, limited carrier options, additional surcharges, signature restrictions, or other delivery conditions.

Where a destination cannot reasonably be served under the available carrier or transaction terms, the transaction may need to be declined, cancelled, or adjusted before shipment.

MSL may update this Shipping & Returns Policy from time to time to reflect changes in law, carrier requirements, payment-provider rules, insurance practices, fraud or security risks, platform features, transaction procedures, operating requirements, or Locker Owner and participant feedback.

When this Policy is revised, MSL will publish the updated version and identify the applicable revision or effective date.

Where a material change significantly affects shipping, returns, refunds, dispute procedures, or transaction responsibilities, MSL may provide additional notice through the website, account communications, email, or another appropriate channel.

Changes will apply prospectively unless applicable law, payment-provider requirements, or the nature of the change requires otherwise.