Marketplace Rules

Use clear and representative photographs and descriptions. Disclose known defects, repairs, reproductions, alterations, missing pieces, grading information, signatures, tags, stains, odours, wear, authenticity uncertainty, and other material details that could affect how an item is understood, displayed, valued, sold, or traded.

Do not claim or imply authenticity without a reasonable basis. Clearly identify replicas, reproductions, reprints, customs, altered items, unofficial merchandise, or other items whose authenticity, origin, or status may reasonably be misunderstood.

Counterfeit, knowingly fraudulent, stolen, unlawfully altered, or otherwise prohibited items must not be offered for sale, trade, or other transaction through MSL.

Do not list, offer, sell, trade, or otherwise transfer stolen property, disputed property, consigned items without proper authority, or any item you do not own or have the legal right to control and transfer.

Do not use fake discounts, fabricated scarcity, shill bidding, coordinated price manipulation, false competing offers, misleading reference prices, or other tactics intended to create a false impression of market value, demand, urgency, or savings.

Where MSL marketplace or commerce features are enabled for a transaction, do not redirect that active transaction off-platform in order to avoid applicable fees, payment records, security controls, transaction requirements, or dispute procedures.

This rule does not prohibit ordinary collector communication, private showcase activity, or other off-platform interaction where no MSL marketplace transaction has been initiated or where MSL has not required use of an approved transaction process.

Where shipping applies, use suitable protective packaging, provide accurate shipping and delivery information, and use tracking where required or reasonably appropriate. Retain shipping receipts, tracking records, photographs, and relevant packaging until the transaction and any applicable dispute period are complete.

Provide honest and complete supporting evidence, cooperate reasonably with return, refund, payment, delivery, and dispute reviews, and do not damage, alter, substitute, conceal, or misrepresent items or evidence during a claim.

Returns and refunds remain subject to the applicable Returns and Refunds Policy, transaction terms, payment-provider requirements, and applicable law.

Confirm the agreed terms clearly before meeting or exchanging items. Use safe, public, and well-lit meeting locations, protect unnecessary personal information, inspect the item and confirm its condition before completing the exchange, and discontinue the meeting if the situation feels unsafe or materially different from what was agreed.

Harassment, threats, discrimination, hate speech, stalking, spam, abusive or intimidating language, repeated unwanted contact, and unauthorized publication of private or sensitive personal information are prohibited.

Reviews, ratings, and feedback must reflect a genuine interaction, transaction, or support experience. Fake, purchased, retaliatory, manipulated, or coordinated reviews are prohibited. Do not offer rewards or other benefits in exchange for positive ratings, and do not threaten negative feedback to force a refund, discount, account action, or other outcome.

Prohibited items include counterfeit, stolen, recalled, unsafe, fraudulently altered, unlawfully marketed, or otherwise restricted goods, together with falsified authentication, grading, provenance, ownership, or other supporting documents.

Items must also comply with applicable law, MSL platform rules, and any restrictions imposed by payment, shipping, or other service providers where those services are used.

Do not copy, reproduce, publish, or use another participant’s photographs, descriptions, Locker design, biography, collection story, logos, badges, graphics, or other protected content without permission or other lawful authority.

Content supplied by MSL, including platform graphics, badges, logos, templates, and promotional materials, may only be used for the purpose and manner authorized by MSL.

Choose privacy and visibility settings appropriate to the information being shared. Do not publish passwords, payment details, identity documents, private addresses, account-security information, or other sensitive personal information unless disclosure is necessary, authorized, and appropriate.

Locker Owners are responsible for reviewing what information is made public through their Locker and should avoid displaying personal or private information that is not required for collection display, communication, or an applicable transaction.

Use assigned QR codes, Locker links, badges, business cards, and other MSL-provided promotional tools only for the approved Locker or authorized MSL purpose. Do not alter, redirect, transfer, duplicate deceptively, or use these tools in a way that falsely implies authentication, ownership, insurance, sponsorship, endorsement, or other approval by MSL.

MSL Leadership Locker Owners and other specially recognized participants remain subject to these Marketplace Rules, the Community Guidelines, the Terms of Use, and all other applicable MSL policies.

Recognition may carry additional expectations of constructive conduct, responsible participation, thoughtful feedback, leadership, and support for the long-term reputation of the MSL collector community.

Leadership or recognition status does not create ownership, employment, partnership, agency, franchise, fiduciary, joint-venture, or corporate rights in My Sports Lockers Inc.

MSL may request reasonable identity, ownership, account, transaction, banking, tax, shipping, authentication, or other verification information where needed for security, fraud prevention, account recovery, marketplace access, payouts, disputes, regulatory requirements, or other sensitive platform functions.

Failure to provide reasonably requested verification information may result in delay, restriction, suspension, or denial of the affected feature, transaction, payout, or account action.

Depending on the seriousness, frequency, impact, and available evidence, MSL may provide guidance or a warning, remove or restrict content, restrict communication, public-display, marketplace, commerce, payment, or other platform features, place holds where applicable, suspend a Locker or account, or terminate access in serious or repeated cases.

Where appropriate, a participant may be given an opportunity to provide context, supporting evidence, corrective steps, or other relevant information for review or appeal.

Immediate protective action may be taken without advance notice where reasonably necessary to protect people, funds, evidence, accounts, systems, platform integrity, or legal rights.

Include enough relevant information for a fair review, such as the applicable Locker name or number, listing or item details, participant information, transaction details, screenshots, photographs, messages, tracking information, dates, and other supporting evidence where available.

Reports should be made honestly and in good faith. Knowingly false, misleading, or retaliatory reports may themselves violate MSL rules.

Serious concerns may be reported through the available MSL support or reporting process, or by contacting MSL at admin@mysportslockers.ca where appropriate.

These Marketplace Rules may be updated from time to time to reflect changes in law, platform features, services, payment systems, shipping practices, fraud or security risks, operating requirements, and Locker Owner or participant feedback.

When these Rules are revised, MSL will publish the updated version and identify the applicable revision or effective date.

Where a material change significantly affects existing marketplace participants, transaction responsibilities, or platform requirements, MSL may provide additional notice through the website, account communications, email, or other appropriate channels.